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DESIGNATION PROGRAMS
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Designation Programs at Big I Maryland Big I Maryland currently offers two designations: Accredited Customer Service Representative (ACSR) and Accredited Advisor in Insurance (AAI). These designations are offered in two different ways, classroom (in-person) or self-study. More information about each designation can be found below. Accredited Customer Service Representative (ACSR) Designation: Demonstrate your commitment to excellence in customer service and professionalism, ACSR is the premier designation for all agency professionals who interact with customers on a regular basis. This designation offers you the chance to narrow your focus on a specific area personal lines, commercial lines, and/or life & health. Additionally, there are no annual dues and no annual update is required. The ACSR designation can help you increase product knowledge, improve selling and account rounding skills, enhance your productivity and confidence, as well as achieve higher levels of professionalism and customer service. Accredited Advisor in Insurance (AAI) Designation: With in-depth insurance product knowledge and a strong focus on customer service skills, AAI is the premier designation for all agency professionals. Additionally, there are no annual dues and no annual update is required. The AAI designation can help you increase commissions, avoid E&O claims, earn CE credits, and increase your insurance knowledge. | Education Need Assistance? Contact: Kyrsten Langford Education & Membership Coordinator kyrsten@BIGIMD.com 410-766-0600 EXT:102
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