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Accredited Customer Service Representative Program

As a customer service professional, you must develop skills vital to effectively enhance customer satisfaction and retention. The Institutes’Accredited Customer Service Representative(ACSR) designation program provides practical and relevant customer service skills and technical knowledge. Earning the ACSR designation conveys your commitment to excellence and professionalism in customer service. This program is recommended for agents, brokers and customer service representatives.

Benefits of the ACSR Program:

  • Enhance profitability by managing a better book of business and avoiding E&O claims through a more comprehensive knowledge of insurance products
  • Increase the ability to cross-sell products with a thorough understanding of client needs
  • Improve overall efficiency with an increased confidence in capabilities and knowledge
  • Develop customer loyalty by demonstrating higher levels of professionalism and customer service

The ACSR Program gives you two line-of-business tracks to choose from: Personal Lines or Commercial Lines

Core Courses

Core courses are required for both Personal & Commercial Lines

Ethics 311 - Ethical Guidelines for Insurance Professionals

ACSR 4 - Agency Errors & Omissions

ACSR 5 - Professional Development & Account Management

The Ethics 311 course must be completed online. There is no fee to complete the course, however, if you wish to earn CE credits there is a fee of $5.50

Click HERE to register for the Ethics 311 course

Click on the 'Order Today' tab. On the next screen select Ethics 311 from the 'Study Materials' dropdown menu. You will also need to select the 'Exam Window' before continuing with your purchase. 

Personal Lines Track

ACSR 1 - Homeowners Insurance

ACSR 2 - Personal Automobile Insurance

ACSR 3 - Personal Lines Related Coverages

Plus ACSR 4, ACSR 5 and Ethics 311

Commercial Lines Track

ACSR 6 - Commercial Property Insurance

ACSR 7 - Commercial Liability Insurance

ACSR 8 - Commercial Automobile Insurance

ACSR 9 - Commercial Lines Related Coverages

Plus ACSR 4, ACSR 5 and Ethics 311

Quick Facts

  • The modules do not have to be taken in any specific order
  • There is no time limit to complete the program
  • There is NO mandatory continuing education to maintain the designation. Once you earn the designation it's yours to keep.
  • The ACSR program offers waivers for the Accredited Advisor in Insurance Program


  • Completion of ACSR modules 1-5, 10 , 11 & 12 waives AAI 81B
  • Completion of  ACSR modules 4-9 waives AAI 82A

Upcoming ACSR Seminars

2408 Peppermill Dr., Ste A

Glen Burnie, MD. 21061

(P) 410.766.0600

Email: info@BigIMD.com


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