ACSR Designation |
As a customer service professional, you must develop skills vital to effectively enhance customer satisfaction and retention. The Institutes’ Accredited Customer Service Representative (ACSR) designation program provides practical and relevant customer service skills and technical knowledge. Earning the ACSR designation conveys your commitment to excellence and professionalism in customer service. This program is recommended for agents, brokers and customer service representatives. This designation is offered in two different ways, classroom (in-person) or self-study. Benefits of the ACSR Program:
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Choose Your Business Track The ACSR Program gives you two lines-of-business tracks to choose from: Personal Lines or Commercial Lines |
Core Courses: Core courses are required for both Personal & Commercial Lines Ethics 311 - Ethical Decision Making in Risk and Insurance ACSR 4 - Agency Errors & Omissions ACSR 5 - Professional Development & Account Management The Ethics 311 course must be completed online. There is no fee to complete the course, however, if you wish to earn CE credits there is a fee of $5.50. | Personal Lines Track: ACSR 1 - Homeowners Insurance ACSR 2 - Personal Automobile Insurance ACSR 3 - Personal Lines Related Coverages Plus ACSR 4, ACSR 5 and Ethics 311 Commercial Lines Track: ACSR 6 - Commercial Property Insurance ACSR 7 - Commercial Liability Insurance ACSR 8 - Commercial Lines Related Coverages Plus ACSR 4, ACSR 5 and Ethics 311 |
Quick Facts
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Exam Retakes All Institutes ACSR/AAI exam retakes are completed online. Once we receive the Exam Retake Form and payment, we will submit the request to the Institutes and immediately (within 24 hours) the retake exam will be ordered and placed in your Student Institutes Account. You will only have 30 days to retake the exam, so if the exam expires you will need to order and pay for a new one. We recommend ordering exam retakes only when you are ready to sit for the exam to avoid having any issues with the exam expiring. |
2408 Peppermill Dr., Ste A Glen Burnie, MD 21061 (410)-766-0600 info@bigimd.com |