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Accredited Customer Service Representative Program
As a customer service professional, you must develop skills vital to effectively enhance customer satisfaction and retention. The Institutes’Accredited Customer Service Representative(ACSR) designation program provides practical and relevant customer service
skills and technical knowledge. Earning the ACSR designation conveys your commitment to excellence and professionalism in customer service. This program is recommended for agents, brokers and customer service representatives.
Benefits of the ACSR Program:
- Enhance profitability by managing a better book of business and avoiding E&O claims through a more comprehensive knowledge of insurance products
- Increase the ability to cross-sell products with a thorough understanding of client needs
- Improve overall efficiency with an increased confidence in capabilities and knowledge
- Develop customer loyalty by demonstrating higher levels of professionalism and customer service
The ACSR Program gives you two line-of-business tracks to choose from: Personal Lines or Commercial Lines
Core CoursesCore courses are required for both Personal & Commercial Lines Ethics 311 - Ethical Guidelines for Insurance Professionals ACSR 4 - Agency Errors & Omissions ACSR 5 - Professional Development & Account Management The Ethics 311 course must be completed online. There is no fee to complete the course, however, if you wish to earn CE credits there is a fee of $5.50 Click HERE to register for the Ethics 311 course Click on the 'Order Today' tab. On the next screen select Ethics 311 from the 'Study Materials' dropdown menu. You will also need to select the 'Exam Window' before continuing with your purchase. | Personal Lines TrackACSR 1 - Homeowners Insurance ACSR 2 - Personal Automobile Insurance ACSR 3 - Personal Lines Related Coverages Plus ACSR 4, ACSR 5 and Ethics 311 Commercial Lines TrackACSR 6 - Commercial Property Insurance ACSR 7 - Commercial Liability Insurance ACSR 8 - Commercial Automobile Insurance ACSR 9 - Commercial Lines Related Coverages Plus ACSR 4, ACSR 5 and Ethics 311 |
Quick Facts
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| Upcoming ACSR Seminars
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